Terms of Service

Entity: DormHealth.org LLC ("DormHealth," "we," "us," or "our")

Support: support@dormhealth.org

Legal: legal@dormhealth.org

Mailing Address: 611 Wilshire Blvd, Suite 900, PMB #707, Los Angeles, CA 90017

Phone: (424) 291-2012

These Terms of Service ("Terms") govern your access to and use of DormHealth's services, including enrollment, payments, website interactions, and related services offered by DormHealth (collectively, the "Services"). By accessing or using any part of the Services — including by picking up, exchanging, or returning linens — you agree to these Terms in full. If you do not agree, you may not access or use the Services.

DormHealth provides a recurring linen access and exchange service that grants temporary use rights only. DormHealth-issued linens are not sold to Users. The Services are offered for use in the United States, and DormHealth's legal and operational framework is designed around U.S. law unless expressly stated otherwise in Service-Area-specific terms.

1. Overview; Service Areas; Order of Precedence

1.1 Service Overview

DormHealth operates a managed linen access and exchange program ("Linen Plan") at partnered institutions, including universities, apartment communities, and other residential properties. The Linen Plan provides enrolled residents with access to clean linens through designated exchange locations during an active Service Term.

1.2 Service Areas and Campus-Specific Terms

DormHealth may publish supplemental terms for specific Service Areas ("Campus-Specific Terms"). Campus-Specific Terms are incorporated by reference into these Terms. In the event of a conflict between Campus-Specific Terms and these Terms, the Campus-Specific Terms control for that Service Area. In the absence of published Campus-Specific Terms, these Terms apply in full.

1.3 Order of Precedence

In the event of a conflict among documents, the order of precedence is: (1) Campus-Specific Terms (if any), (2) these Terms, (3) general DormHealth policies and guidelines posted on the website.

1.4 Enrollment Model

DormHealth Services may be offered under one of the following enrollment models, as disclosed for the applicable Service Area:

• (a) Opt-In: Enrollment is voluntary and requires affirmative action by the Resident Participant or Account Holder, including completion of enrollment and payment. Services activate upon successful enrollment.
• (b) Opt-Out: Eligible residents are automatically enrolled by the Institution and may decline participation within the opt-out window disclosed for the applicable Service Area. Residents who do not opt out within the stated window are deemed enrolled and subject to these Terms. Opt-out procedures, deadlines, and payment are managed by the Institution. DormHealth does not process direct payment for opt-out enrollments.
• (c) Included: Services are bundled into housing or residential fees by the Institution. All eligible residents receive service access as part of their housing agreement. No separate enrollment or payment to DormHealth is required; billing is managed entirely by the Institution. If the Institution does not collect assessed Unreturned Item Fees or Damage Fees on DormHealth's behalf, DormHealth reserves the right to collect such fees directly from the Resident Participant, including by invoice or other billing method. Applicable operational terms (including Unreturned Item Fees and return obligations) remain governed by these Terms.

The applicable enrollment model is disclosed at or before the point of enrollment or housing assignment for each Service Area.

1.5 Service Area Information and Disclosures

Service Area-specific information — including exchange limits, exchange locations, included items, return deadlines, fee amounts, and other operational details referenced in these Terms as "disclosed for the applicable Service Area" — is made available through one or more of the following:

• The DormHealth campus or property page for the applicable Service Area;
• The enrollment or checkout process (including information displayed at the time of payment);
• The enrollment confirmation sent to the Resident Participant or Account Holder;
• Campus-Specific Terms published for the applicable Service Area;
• Signage or materials posted at Exchange Locations;
• Communications from the Institution (for opt-out and included enrollment models);
• The Resident Participant's account portal.

DormHealth uses commercially reasonable efforts to make Service Area-specific information available prior to or at the time of enrollment. Resident Participants are encouraged to review applicable Service Area information before their first exchange. Service Area-specific information may be updated from time to time; material changes are communicated with reasonable notice as described in Section 16.

2. Definitions

• "Account Holder" means the individual who creates an enrollment on behalf of an eligible resident (which may be the resident themselves, a parent, or a legal guardian). For opt-in enrollments, the Account Holder provides payment information. For opt-out and included enrollments, the Institution may serve as the enrolling party, and the Resident Participant is deemed the Account Holder for purposes of these Terms.
• "Campus-Specific Terms" means supplemental terms published by DormHealth for a specific Service Area, as described in Section 1.2.
• "Damage Fee" means the fee assessed for linens returned in a condition that renders them unusable or requiring replacement, as determined by DormHealth.
• "Exchange Location" means a staffed front desk, automated kiosk, or other designated service point where exchanges occur, as disclosed for the applicable Service Area.
• "Institution" means the university, property management company, residential community operator, or other entity that partners with DormHealth to offer the Linen Plan at a Service Area.
• "Linen Plan" (also referred to as "Linen Exchange") means the managed linen access and exchange program operated by DormHealth at a Service Area, as described in Section 1.1.
• "Resident Participant" means the resident or tenant receiving Service access and exchange privileges under an enrollment.
• "Service Area" means a specific institution, property, community, or residential location where DormHealth operates a Linen Plan program.
• "Services" means all services offered by DormHealth, including enrollment, exchanges, the website, the resident portal, and related operations.
• "Service Term" means the defined period during which a Linen Plan enrollment is active and exchanges are available, as communicated at enrollment or as subsequently updated by DormHealth.
• "Unreturned Item Fee" means the fee assessed for each DormHealth-issued item not returned by the applicable deadline.
• "User" means any individual who accesses or uses any part of the Services, including Account Holders, Resident Participants, and website visitors.

3. Eligibility

The Services are available to individuals who are at least eighteen (18) years of age. A parent or legal guardian may enroll an eligible resident who is under eighteen (18), where permitted by applicable law and program rules. By enrolling, you represent that you meet these eligibility requirements.

Eligibility for a specific Service Area may be further limited by institutional requirements (e.g., active housing assignment, valid resident status). DormHealth may verify eligibility at any time and may suspend or terminate enrollment if eligibility requirements are not met.

4. Bed & Bath Linen Plan

4.1 Service Description

The Bed & Bath Linen Plan provides enrolled residents with access to institution-approved linens during the active Service Term. Linens remain the property of DormHealth at all times and are provided for temporary use only.

4.2 Included Items

The specific items included in the Linen Plan are disclosed at enrollment and may vary by Service Area. Typical items may include pillowcases, flat sheets, fitted sheets, bath towels, and hand towels.

4.3 Sheet Sets

Sheet sets are exchanged as a complete unit during pickup transactions. For unreturned item assessment purposes, each component (pillowcase, flat sheet, fitted sheet) is tracked and assessed individually under Section 9.

4.4 Exchange Locations

Exchanges take place at designated exchange locations within the applicable Service Area. Exchange locations may include staffed front desks, automated kiosks, or other designated service points, as disclosed for the applicable Service Area.

DormHealth does not guarantee availability of specific items at any exchange location at any given time. Inventory is replenished regularly.

4.5 Service Term and Activation

The Linen Plan is active for the duration of the Service Term as communicated at enrollment. Service begins upon successful enrollment and activation for the applicable Service Area.

Mid-term enrollment, where offered, begins upon completion of enrollment and activation. The Service Term end date remains the same as for all Resident Participants in the applicable Service Area.

5. Exchange Rules

5.1 Identification

To complete an exchange, the Resident Participant must present their resident identifier (e.g., university student ID, resident barcode, or property-assigned credential) as provided during enrollment or as otherwise required for the applicable Service Area. Exchanges will not be processed without valid identification.

5.2 Exchange Process

Exchanges follow a one-for-one model: to receive a clean item, the Resident Participant must return the corresponding used item. All exchanges are logged by DormHealth at the exchange location.

Resident Participants who have lost an item may check out a replacement; the lost item will be tracked as unreturned and subject to assessment under Section 9. Repeated or excessive loss claims may result in suspension or termination of exchange privileges at DormHealth's discretion.

5.3 Condition of Returned Items

Returned items must be in a condition consistent with normal use. Items that are excessively soiled, stained, torn, or otherwise damaged beyond normal wear may be subject to a Damage Fee as described in Section 12.

6. Exchange Limits

6.1 Standard Limits

Exchanges are subject to the exchange limits disclosed for the applicable Service Area. When an exchange limit is reached, the exchange will be declined until the applicable limit resets. Unused exchange allowances do not carry over between periods (daily limits reset daily, weekly limits reset weekly).

A Resident Participant with unreturned items may continue to use exchange services unless service controls are triggered due to excessive unreturned balances as determined by DormHealth.

6.2 Limit Modifications

DormHealth reserves the right to adjust exchange limits at any time, with reasonable notice which may include posting updated limits at exchange locations, on the DormHealth website, or via email. Updated limits are effective upon the date communicated.

7. Linen Care and Handling

Resident Participants are responsible for the care of DormHealth-issued linens while in their possession. Linens should be used for their intended purpose and stored in a clean, dry environment. Resident Participants should not attempt to wash, bleach, dye, alter, or otherwise modify DormHealth-issued linens.

8. Prohibited Uses

Users may not use the Services for any unlawful purpose or in any manner inconsistent with these Terms. Prohibited uses include, but are not limited to:

• Sharing, sublicensing, or transferring enrollment or exchange privileges to any other individual;
• Tampering with, defacing, or intentionally destroying DormHealth-issued linens;
• Using fraudulent identification or impersonating another resident to obtain exchanges;
• Interfering with or disrupting the operation of exchange locations or DormHealth systems;
• Attempting to circumvent exchange limits, access controls, or other service restrictions.

9. Returns and Unreturned Item Fees

9.1 Return Obligation

At the end of the Service Term, or at the applicable reconciliation point as disclosed for the Service Area, all issued items must be returned and logged by the stated deadline according to communicated procedures. If a Resident Participant withdraws, transfers, or is removed from the Institution during an active Service Term, all issued items must be returned within fourteen (14) days of departure or by the end of the Service Term, whichever is earlier.

9.2 Unreturned Item Fees and Advance Notice

Items not returned by the applicable deadline will be assessed an Unreturned Item Fee. DormHealth must provide notice of assessed Unreturned Item Fees and Damage Fees within sixty (60) days of the end of the applicable Service Term or reconciliation period. Fees are deemed "assessed" when the itemized fee notice described in this Section is sent. Payment processing may occur after the assessment date, subject to the advance notice provisions below. The per-item Unreturned Item Fee amount is disclosed at enrollment and in the applicable Service Area terms.

DormHealth will use commercially reasonable efforts to provide itemized notice of assessed Unreturned Item Fees and Damage Fees, including a per-item breakdown, at least seven (7) days before processing payment to the payment method on file or routing fees through institutional billing channels. Notice is deemed given when sent to the email address(es) associated with the enrollment, which may include both the Resident Participant's email and the contact email on file (e.g., parent/guardian), regardless of delivery status.

9.3 Fee Calculation

Unreturned Item Fees are calculated on a per-item basis. The total fee is determined by the number of unreturned items multiplied by the applicable per-item fee for each item type. The total Unreturned Item Fee for any single enrollment shall not exceed the aggregate replacement value of items outstanding (not returned) at the time of reconciliation, as determined by DormHealth.

9.4 Payment of Fees

DormHealth may bill such fees directly to the payment method on file, subject to the advance notice provisions of Section 9.2, and/or route them through institutional billing channels where applicable. If fees remain unpaid after reasonable collection efforts, DormHealth reserves the right to pursue collection through other lawful means.

9.5 Late Returns After Fee Assessment

If an item is returned after an Unreturned Item Fee has been assessed, DormHealth may, in its discretion, issue a credit or refund for the applicable fee, less any applicable Damage Fee if the item is returned in a damaged condition.

9.6 Late Returns

Items returned after the communicated return deadline for the applicable Service Term or reconciliation period are considered "late." DormHealth may accept late returns at its discretion; however, Unreturned Item Fees may still apply if assessed prior to the late return.

9.7 Documented Disruptions

If a documented disruption (e.g., natural disaster, institutional emergency, or building closure) prevents timely return, DormHealth will provide a reasonable cure window, as determined by DormHealth in its reasonable discretion, before assessing Unreturned Item Fees. See also Section 18 regarding force majeure.

9.8 Fee Disputes

To dispute an Unreturned Item Fee or Damage Fee, contact support@dormhealth.org within fourteen (14) days of the itemized fee notice described in Section 9.2 being sent, including your name, resident identifier, and a description of the dispute.

DormHealth will endeavor to acknowledge receipt within five (5) business days and provide a substantive response within a reasonable timeframe, generally not exceeding thirty (30) days of receiving a complete dispute submission.

DormHealth's exchange transaction logs and other records maintained by DormHealth are the authoritative record of return activity. Users disputing a fee bear the responsibility of providing supporting information.

Fee disputes under this Section are operational disputes and do not require the formal dispute resolution process in Section 28 unless unresolved after DormHealth's review. If unresolved, the dispute is subject to Section 28.

9.9 Account Holder Liability

The Account Holder is responsible for all Unreturned Item Fees and Damage Fees associated with the enrollment, regardless of whether the Account Holder is the Resident Participant. Where a payment method is on file with DormHealth, the Account Holder authorizes DormHealth to charge that payment method for such fees, subject to the advance notice provisions of Section 9.2. For opt-out and included enrollment models, Unreturned Item Fees and Damage Fees may be routed through institutional billing channels. See also Section 14.

9.10 Year-Round and Multi-Term Reconciliation

For Service Areas with continuous or multi-term enrollment (e.g., year-round residential communities), unreturned item reconciliation occurs at intervals disclosed for the applicable Service Area, which may include annual reconciliation, lease renewal, move-out, or program discontinuation. All other terms (including Unreturned Item Fees, Damage Fees, and return obligations) apply at each reconciliation point.

If DormHealth discontinues service at a Service Area, DormHealth will use commercially reasonable efforts to provide reasonable notice and a final return window before any reconciliation fees are assessed.

Billing and fee records may be retained beyond the standard data retention period as required by law, tax obligations, or dispute resolution, as described in the Privacy Policy.

10. Products and Add-Ons

10.1 Daily Towel Upgrade

Where offered, the Daily Towel Upgrade provides Resident Participants with access to up to the upgraded weekly towel exchange limit as disclosed for the applicable Service Area, in place of the standard exchange limits. The Daily Towel Upgrade is available as an add-on at enrollment or, where permitted, during the Service Term.

10.2 Linen Loss Protection

Where offered, Linen Loss Protection provides limited coverage for Unreturned Item Fees:

• (a) Coverage applies to up to the number of covered items disclosed at enrollment for the applicable Service Area per Service Term. Unreturned items beyond the covered amount are subject to standard Unreturned Item Fees.
• (b) Coverage activates after the Resident Participant's first exchange transaction and remains active for the duration of the Service Term.
• (c) Coverage applies only to Unreturned Item Fees and does not cover Damage Fees, misconduct-related charges, or fees arising from prohibited uses.

11. Enrollment and Account

Each enrollment is associated with a single Resident Participant and a single Account Holder (who may be the same person). The Account Holder is responsible for the accuracy of enrollment information and, where payment is made directly to DormHealth, for all charges associated with the enrollment.

Enrollment is specific to the Service Area designated at enrollment and does not transfer to other Service Areas.

12. Damage Fees

DormHealth may assess a Damage Fee for items returned in a condition that renders them unusable or requiring replacement. Damage Fee amounts, where applicable, are disclosed in the applicable Service Area terms or at enrollment. Damage determinations are made by DormHealth based on inspection at the time of return or during processing. Damage Fees are separate from and in addition to any Unreturned Item Fees.

Damage determinations are based on objective criteria, including but not limited to visible staining, tears, odor, or structural compromise inconsistent with normal use. Upon request, DormHealth will use commercially reasonable efforts to provide available documentation supporting any Damage determination.

13. Resident Conduct and Responsibilities

By using the Services, you agree to:

• Treat exchange location staff and other residents with respect;
• Follow all posted exchange procedures and instructions;
• Present valid identification for each exchange;
• Return all DormHealth-issued items by the applicable deadline;
• Report lost or damaged items promptly;
• Access your account portal only for legitimate personal use;
• Comply with all applicable institutional rules and policies.

DormHealth reserves the right to suspend or terminate enrollment for violations of these responsibilities or any other provision of these Terms.

14. Pricing, Payment, and Billing

Enrollment pricing is disclosed at the time of enrollment and may vary by Service Area, Service Term, and selected add-ons. Pricing is set per Service Term and may vary between terms. Current pricing is disclosed at the time of enrollment. DormHealth reserves the right to correct pricing or billing errors. In the event of a pricing or billing error, DormHealth will notify affected Resident Participants and, where applicable, offer cancellation with a full refund or issue a corrected charge.

For opt-in enrollments, payment is processed by Stripe at the time of enrollment, and DormHealth or its payment processor will provide an enrollment confirmation. DormHealth does not collect or store payment card numbers. For opt-out and included enrollment models, payment and billing are managed by the Institution as described in Section 1.4. Where a payment method is on file with DormHealth, the Account Holder authorizes DormHealth to charge that payment method for enrollment fees, Unreturned Item Fees, Damage Fees, and any other charges arising under these Terms.

DormHealth may offer mid-term enrollment at prorated pricing reflecting the remaining duration of the active Service Term. Prorated enrollment is available only when expressly offered for the applicable Service Area. Mid-term Resident Participants are subject to all other terms herein, including return obligations, Unreturned Item Fees, and exchange limits. The prorated amount, remaining Service Term duration, and applicable return deadline will be disclosed at the time of mid-term enrollment.

If a payment is reversed through a chargeback or dispute with the payment provider, DormHealth may suspend or terminate the associated enrollment and assess any outstanding fees. DormHealth reserves the right to collect reversed amounts and any outstanding fees through alternative billing methods, including invoice.

15. Refunds

This Section applies to enrollments where payment is made directly to DormHealth. For opt-out and included enrollment models where payment is managed by the Institution, refund eligibility is governed by the Institution's policies. Refund eligibility is determined based on the applicable Service Area terms and the timing of the refund request relative to the Service Term. Refund requests should be submitted to support@dormhealth.org.

DormHealth will endeavor to acknowledge refund requests within five (5) business days. Approved refunds are generally processed within thirty (30) days.

For opt-in enrollments, refunds are not available after the earlier of: (a) the first exchange transaction being completed, or (b) fourteen (14) days after enrollment, except as required by applicable law or as expressly provided in Campus-Specific Terms. For opt-out enrollments, the opt-out window disclosed for the applicable Service Area is the exclusive period for declining participation; the fourteen-day refund window in this Section does not apply.

For opt-out enrollment models, residents who opt out within the disclosed window will not be charged. Residents who do not opt out within the stated window are deemed enrolled; any subsequent refund eligibility is governed by the Institution's policies. Approved refunds are generally returned to the original payment method or through the applicable institutional billing channel.

16. Modifications to Terms

DormHealth may modify these Terms at any time by posting the updated Terms on the DormHealth website. Material changes will be communicated with reasonable notice. Continued use of the Services after the effective date of any modification constitutes acceptance of the modified Terms.

Unreturned Item Fee and Damage Fee amounts disclosed at or before enrollment are locked for the applicable Service Term and will not be increased retroactively.

17. Service Interruptions

DormHealth will use commercially reasonable efforts to maintain service availability during active Service Terms. However, DormHealth does not guarantee uninterrupted service and is not liable for temporary interruptions due to maintenance, system updates, institutional actions, or circumstances beyond DormHealth's reasonable control.

If DormHealth's service agreement with an institutional partner is terminated during an active Service Term, DormHealth will provide reasonable notice and a return process. No Unreturned Item Fees will be assessed for items that cannot be returned due to the termination of institutional access, provided the Resident Participant returns items within fourteen (14) days of receiving DormHealth's return instructions, or such longer period as DormHealth may specify.

18. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, pandemics, government orders, labor disputes, utility failures, acts of terrorism, cyberattacks, or institutional emergency closures ("Force Majeure Events"). During a Force Majeure Event, affected obligations are suspended for the duration of the event.

See also Section 9.7 regarding cure windows for documented disruptions affecting return logistics.

19. Termination

19.1 By DormHealth

DormHealth may suspend or terminate any enrollment or account at any time for violation of these Terms, fraud, abuse, non-payment, or any other reason DormHealth determines in good faith to be necessary for the protection of DormHealth, its partners, or other Users. For suspensions, DormHealth will generally notify the Resident Participant of the basis for suspension and, where practicable, provide an opportunity to cure the issue. For terminations, DormHealth will provide notice where practicable. Failure to provide advance notice does not affect the validity of any suspension or termination.

19.2 By User

Users may request cancellation of enrollment by contacting support@dormhealth.org. Cancellation does not create any right to a refund except as provided in Section 15, and all prior charges and obligations remain governed by these Terms.

19.3 Effect of Termination

Upon termination, the Resident Participant must return all DormHealth-issued items in accordance with Section 9. Sections that by their nature should survive termination (including Sections 9, 12, 14, 20–24, 28, 30, 31, and 33) shall survive.

20. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DORMHEALTH DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DORMHEALTH DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

21. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DORMHEALTH, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, PARTNERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF DORMHEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DORMHEALTH'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY OR ON BEHALF OF THE ACCOUNT HOLDER TO DORMHEALTH FOR THE APPLICABLE ENROLLMENT DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

22. INDEMNIFICATION

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS DORMHEALTH AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING OUT OF OR RELATING TO: (A) YOUR USE OF OR ACCESS TO THE SERVICES, TO THE EXTENT NOT CAUSED BY DORMHEALTH'S NEGLIGENCE OR WILLFUL MISCONDUCT; (B) YOUR VIOLATION OF THESE TERMS; (C) YOUR VIOLATION OF ANY APPLICABLE LAW OR REGULATION; OR (D) YOUR NEGLIGENCE OR WILLFUL MISCONDUCT.

23. ASSUMPTION OF RISK

YOU ACKNOWLEDGE THAT THE USE OF SHARED LINEN SERVICES INVOLVES INHERENT RISKS, INCLUDING BUT NOT LIMITED TO EXPOSURE TO ALLERGENS, FABRIC SENSITIVITIES, AND NORMAL WEAR. YOU VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICES AND AGREE THAT DORMHEALTH SHALL NOT BE LIABLE FOR ANY CLAIMS ARISING FROM SUCH RISKS, EXCEPT TO THE EXTENT CAUSED BY DORMHEALTH'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

24. RELEASE

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU RELEASE DORMHEALTH AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS FROM ANY AND ALL CLAIMS, DEMANDS, AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICES. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH PROVIDES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."

25. Platform Access

25.1 Administrative Tools

Users do not receive direct access to DormHealth administrative tools. Exchange processing, inventory management, and program administration are performed by authorized DormHealth personnel and institutional partners through DormHealth's internal systems.

25.2 Resident Portal

Resident Participants may be granted access to a self-service portal where they can view current inventory, exchange history, exchange limits, billing invoices, and program announcements. Portal access is personal, non-transferable, and tied to the resident's authenticated session. Portal status indicators (such as exchange limit capacity and threshold warnings) are informational and do not constitute charges or penalties.

26. Health and Safety

DormHealth services support convenience and hygiene access but do not guarantee medical or health outcomes. DormHealth does not provide medical advice. Linen materials and care specifications are available upon request at support@dormhealth.org.

DormHealth uses commercially laundered linens processed by third-party laundry partners. DormHealth relies on its commercial laundry partners' representations regarding laundering processes and materials. By using the Services, you represent that you have considered any personal allergies, sensitivities, or medical conditions that may be affected by contact with commercially laundered textile products, and that you have consulted with a healthcare professional if appropriate.

DormHealth is not liable for allergic reactions or sensitivities to standard commercial linens or laundering agents. Users who experience an adverse reaction should discontinue use immediately and seek medical attention.

27. Intellectual Property

All content, trademarks, logos, service marks, trade names, and other intellectual property displayed on or through the Services are the property of DormHealth or its licensors. Users may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any DormHealth intellectual property without prior written consent.

28. Dispute Resolution; Governing Law

28.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles, regardless of the User's location.

28.2 Informal Resolution

Before initiating any formal dispute resolution, the parties agree to attempt in good faith to resolve any dispute informally by contacting legal@dormhealth.org. The parties will attempt to resolve the dispute within thirty (30) days of the initial written notice.

28.3 Jurisdiction and Venue

If informal resolution is unsuccessful, any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Los Angeles County, California. Each party consents to the personal jurisdiction and venue of such courts.

28.4 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

29. Electronic Communications

By using the Services, you consent to receive communications from DormHealth electronically, including by email and through notices posted on the DormHealth website. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

DormHealth may send automated service-related emails to the email address(es) associated with your enrollment, including enrollment confirmations, exchange reminders, end-of-term return reminders, unreturned item notices, lost item alerts, billing notifications, and program announcements. It is the responsibility of the Resident Participant (or Account Holder, where different) to ensure the email address(es) associated with their enrollment remain current. Resident Participants can view sent email history in their portal under Messages.

DormHealth tracks email delivery status (delivered, bounced) to ensure service reliability. Service-related transactional emails (such as enrollment confirmations, exchange reminders, billing notices, and return reminders) are necessary for the operation of the Services and are not subject to marketing opt-out requirements under CAN-SPAM. Program announcements and broadcasts may include an unsubscribe option where required by applicable law.

30. Privacy Policy

DormHealth's collection, use, and protection of personal information is governed by DormHealth's dormhealth.org/privacy. The Privacy Policy is incorporated by reference into these Terms.

31. Data Security

DormHealth uses industry-standard security measures to protect User data, including encryption, authentication safeguards, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. To the fullest extent permitted by applicable law, DormHealth is not liable for any unauthorized access to or disclosure of User data.

In the event of a data breach that affects User personal information, DormHealth will provide notification without unreasonable delay as required by applicable law.

32. Accessibility

DormHealth targets WCAG 2.1 Level AA conformance across all services. An accessibility settings widget is available on all pages with options for high contrast, large text, focus indicators, reduced motion, and dyslexia-friendly font. Users can report accessibility issues to support@dormhealth.org.

33. Institutional Data and FERPA

For institution-affiliated programs, some data elements may be governed by institutional policies, contractual terms, or applicable institutional rules. DormHealth processes institutional-program data as necessary to deliver services and fulfill contractual obligations with institutional partners.

Where applicable (e.g., educational institutions), DormHealth's data handling practices are designed to align with FERPA data minimization and retention principles. Resident-provided data is retained only for the active service term and reconciliation period, after which it is deleted or de-identified in accordance with our standard data management practices.

34. Entire Agreement

These Terms, together with any Campus-Specific Terms, the Privacy Policy, and any other policies or documents expressly incorporated by reference, constitute the entire agreement between you and DormHealth with respect to the Services and supersede all prior or contemporaneous agreements, understandings, representations, and warranties, whether written or oral, regarding the Services.

35. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

36. Waiver

The failure of DormHealth to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of DormHealth.

37. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without DormHealth's prior written consent. DormHealth may assign these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any purported assignment in violation of this Section is void.

38. Contact Information

For questions about these Terms or the Services, contact: